FAQ

Why choose Novella Gifts?

Australian BrandsAustralian brands

We prioritize stocking products from Australian-owned brands to assist local families in creating job opportunities. As it's impossible to monitor work conditions in foreign countries, we focus on securing Australian-made products, striving to provide only 100% Australian items.

Tree planted with each orderTree planted with each order

For every order you purchase with us (no matter how big or small) we will plant one tree for you with our amazing reforestation partner Ecologi. 1 order = 1 tree planted.

Sustainable packagingSustainable packaging

Our products are carefully packaged utilizing sustainable materials such as reusable, compostable, and recyclable items that feature minimal plastic elements. We continually urge our suppliers to employ superior packaging options. Our mailing boxes are constructed using 99.9% recycled paper, and are recyclable and compostable. We use recyclable hex wrap, compostable ecomailers and even water activated eco tape. For gift wrapping we use biodegradeable ribbons/upcycled fabric and recycled kraft eco-paper, made in Australia. 

So, we ship your items with zero plastic, including eco-friendly compostable postage labels, plastic-free bubble wrap, and water-activated paper tape. 

Carbon neutral shippingCarbon neutral shipping

Our shipping methods are fully carbon neutral. With Sendle, we invest in ecosystem restoration projects to compensate for the amount of carbon dioxide used when shipping orders.

Support small businessSupport small business

Small businesses contribute significantly to the Australian economy, with a share of almost half of all private non-financial sector employment, and over a third of total output. Supporting them enables economic growth, produces jobs, brings a local sense of togetherness, adds variety and diversity, plus promotes sustainability. 

 

Are all products Australian made?

All the brands are wholly Australian-owned, and around 90% of our products are manufactured in Australia. The few items were not, we assure they are responsibly produced under the ownership of an Australian family.

Our ambition is to source as many products as possible from within Australia. For any inquiries, feel free to contact us at hello@novellagifts.com.au.

Why support Australian brands?

  1. Boosting the Local Economy: By choosing Australian brands, you contribute to the growth of the domestic economy. Local businesses often reinvest their earnings back into the community, creating jobs and stimulating economic development.
  2. Preserving Jobs: Supporting Australian brands helps sustain local jobs across various industries, from manufacturing and agriculture to retail and services. This, in turn, reduces unemployment rates and enhances financial stability within the country.
  3. Environmental Considerations: Australian brands often adhere to stricter environmental regulations, ensuring their products are produced with greater consideration for sustainability and reduced environmental impact compared to some international alternatives.
  4. Quality Assurance: Many consumers trust Australian-made products for their quality, safety, and adherence to high standards. By supporting local brands, you can have confidence in the quality of the products you purchase.
  5. Community Support: Australian brands often engage in community initiatives, sponsor local events, and contribute to social causes. When you support these brands, you indirectly contribute to community well-being and development.
  6. Fostering Innovation: Supporting local businesses encourages innovation and entrepreneurship within the country. Australian brands are more likely to invest in research and development, leading to the creation of innovative products and services.
  7. Cultural Identity: Choosing Australian brands can be a way to celebrate and preserve your national and cultural identity. It fosters a sense of pride in supporting products that are reflective of Australian culture, heritage, and values.
  8. Reducing Carbon Footprint: Opting for locally made products generally means shorter transportation distances, reducing carbon emissions associated with shipping and transportation. This choice aligns with sustainability and environmental considerations.

Overall, supporting Australian brands promotes economic growth, sustains local jobs, ensures product quality, and aligns with environmental and cultural values, making it a beneficial choice for both individuals and the nation.

What is sustainable packaging?

Novella Gifts' products are carefully packaged utilising sustainable materials such as reusable, compostable, and recyclable items that feature minimal plastic elements. We continually urge our suppliers to employ superior packaging options. Our mailing boxes are constructed using 99.9% recycled paper, and are recyclable and compostable. We use recyclable hex wrap, compostable ecomailers and even water activated eco tape. For gift wrapping we use biodegradeable ribbons/upcycled fabric and recycled kraft eco-paper, made in Australia. 

So, we ship your items with zero plastic, including eco-friendly compostable postage labels, plastic-free bubble wrap, and water-activated paper tape. 

Do you offer free shipping?

Yes! Shipping is free for all orders above $150. The free shipping will automatically be applied to your shopping cart at the checkout.

Do you ship internationally?

For environmental reasons, we suggest exploring local businesses who might offer similar products.
Did you know?
Ships are responsible for more than 18% of nitrogen oxides pollution, and 3% of greenhouse gas emissions. Novella Gifts can not guarantee carbon neutral shipping like we do in Australia via Sendle, once the products arrive at the destination overseas, hence we do not offer international shipping for now.

Do you offer express shipping?

Yes...but did you know? Extending shipping periods leads to more eco-friendly deliveries.

Recent data from the University of California explains that express deliveries have a larger carbon footprint than slower ones. Research has shown that online shopping has a smaller carbon footprint than traditional shopping, as long as you choose not to opt for express delivery. Miguel Jaller from the University of California (US Davis) declared: “If you wait for a 5-day delivery window, companies can consolidate shipments and send them in the most efficient way”. This new analysis suggests that extending the shipping period allows companies to use more eco-friendly means of delivering goods, while next-day delivery forces companies to send out trucks that are not at full capacity.

So, is it really that urgent?

Why can't I buy now and pay later?

At Novella Gifts, we are aware that sustainability encompasses more than just our planet - it's also about social wellbeing. Novella Gifts do not wish to be part of Australians getting in to more financial debt than they already are in, which also can damage the mental health. It is not sustainable. We understand the convenience of installment plans, but we believe it's best to pay-in-full up front and avoid any future sour bills.